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FAQ

Water Related Questions

Q: Will the state of the water change when heated or refrigerated?
A: The state of the water does change when the water is heated or chilled. When heated, the ORP and pH changes. When chilled, the ORP will change but the pH will remain the same for up to a week based on the quality of water

Q: Why does Kangen Water sometimes have an odor?
A: Unpurified water has minerals in it (1). LeveLuk is designed to handle a standard amount of minerals. When the amount of minerals or free carbon dioxide (2) is greater than usual, the minerals occasionally react with the anti-bacterial feature (3) of the water supply hose, giving off a smell.
We have prepared a water supply hose for such cases. When running water through the appliance for the first time, please set it on purified water and let it run for two to three minutes longer than usual.
Notes:
(1) Minerals – Ca (calcium), Mg (Magnesium), Na (Sodium), Ka (Potassium) and other nutrients found in food and water. Minerals found in water are said to be especially good for the health in optimum amounts.
(2) Free carbon dioxide – Carbon Dioxide found in water. Some people prefer the taste of water with carbon dioxide, which tends to have lower pH levels. Water with less carbon dioxide is said to be better for the health. Japanese sake tastes better when there is a moderate amount of carbon dioxide in it.
(3) Anti-Bacterial feature – Appliances such as the LeveLuk that produce something for human consumption are given anti-bacterial treatment. These appliances often comprise many different parts, and it is especially important that the parts where water passes through are not contaminated

Q: Can Kangen Water be used to take medication?
A: No, not the alkaline Kangen Water®. Medication should be taken with 7.0 pH Clean Water, so change your settings accordingly before taking medication

Q: What about differences in quality of raw water?
A: The type of original tap water used affects the quality of Kangen Water® and acidic water produced by electrolysis. Although water produced with municipal city water is not affected, the efficiency of electrolysis drops when well water is used since it tends to hold a lot of free carbon dioxide, as well as in cases where water comprising only a small amount of electrolytic minerals is used. Conversely, in cases where the water has excess minerals, the taste may be affected, or Kangen Water® produced may be too high in pH level. Since the water pressure of the faucet affects the production of water, it is important to confirm that genuine Kangen Water® is being produced by regularly checking that it is set at the correct pH level, and checking the bubbles. In order to take into account the differences in the quality of the original tap water, please run a check on a daily basis

Q: What is the potential Mengen Effect of consuming Kangen Water?
A: Depending on how it is consumed, and on the individual’s physical state, it is possible (although uncommon) to experience constipation or diarrhea a few days to a few weeks after first starting to drink it. In herbal terms this is known as the Mengen Effect (4). The two conditions are particularly similar in that both cases, the remedy is so effective that it has a negative effect. If this occurs, the amount of intake should be reduced to half or a fourth of the previous amount until symptoms clear. Once symptoms have subsided, it is okay to resume intake. However, increasing the amount of intake will not alleviate the symptoms. Since halting intake completely may also affect the body, it is best to continue intake, but in lesser amounts. If there are no signs of improvement, please consult a doctor or pharmacist
Notes:
(4) Mengen Effect – Your body may start hurting several hours or a day after you receive chiropractic. The technical term for this is the Mengen effect. It is a natural physical response, where the body tries to go back to normal after muscles and bones have been adjusted

Q: What is beauty water (acidic water) and Strong Acidic Water?
A: Acidic water has a pH of around 5.5-6.5. The Japanese Ministry of Health, Labor and Welfare has certified acidic water as an astringent (5)
Notes:
(5) Astringent – Acidic water works as an astringent for toning your skin. ‘Astringent water’ refers to acidic beauty water

Q: How do I use Kangen Water for beauty care?
A: Because winter air is extremely cold and dry, skin care is especially important during this time. Without taking care of your skin properly, you will suffer from dry and rough skin. Bodily fluids play an important role in maintaining your body temperature and the health of your skin. Drinking alkaline Kangen Water® can help maintain glowing, smooth skin. Since it is important to maintain your skin’s pH level between 5.0 and 6.0, we recommend spraying acidic water (6) on your skin at regular intervals throughout the day. During the winter, bathing in acidic water can help preserve the moisture of your skin. We also recommend that you eat foods and fruits that include high levels of vitamin C, A and E. Treating your skin with beauty water will let you enjoy life even more by giving you smooth and youthful skin.
Notes:
(6) Acidic water – Acidic ionized water produced by electrolysis with a pH between 4.0 and 6.5. Its astringent effect is certified by the Japanese Ministry of Health, Labor and Welfare. Excellent for skin care

Q: What is the proper method of Strong Kangen Water/Strong Acidic Water, and how long do they last?
A: Among the five types of water produced by LeveLuk, the two types for drinking (purified water/Kangen Water®) must be used fresh. Please keep these two types of water in the refrigerator for no more than 4-5 days and replace the water in your take-out bottle everyday. For water used for domestic purposes, including Acidic Water, Strong Acidic Water and Strong Kangen Water, less care is required, but we recommend changing your supply once a week. To store, please place the water in a lightproof container (7), fill it to the very top to avoid unnecessary contact with air, and store it in a cool, dark place (the refrigerator is ideal).
Notes:
(7) Lightproof container – Container that keeps light out

Q: What is the proper amount/method of drinking Kangen Water?
A: There are no set rules regarding how to drink Kangen Water® or how much to consume. We recommend to drink 8 glasses of Kangen Water® on a daily basis though

Q: How do we begin drinking Kangen Water?
A: It is most common to begin by setting a low pH(8) level (between pH8 and pH9.0), and gradually increasing the amount of intake. After continuing regular intake for about two weeks, gradually adjust the pH level and amount of intake (between pH9.0-pH9.5) based on your bodily needs and physical condition. The Kangen Water® should be as fresh as possible.
For children or seniors, set the pH level at an even lower level upon starting, and gradually increase it as the body adjusts to the current pH level.
In the case of infants (until about a year old), since breast milk or milk is the only thing they consume, the intestinal movement is generally different from adults, and the use of Kangen Water® is not encouraged until the infant begins to consume more sophisticated foods. In any case, Kangen Water® should not be used to make powdered milk for infants.
Notes:
(8)pH – The logarithm of the reciprocal of hydrogen-ion concentration in gram atoms per liter. It is used as a measure of the acidity or alkalinity of a solution on a scale of 0-14 (where 7 is neutral)

Machine Related Questions

Q: Is the machine easy to set up by yourself?
A: Yes, it is easy and a detailed instruction manual is provided in various languages and the machine comes with different connectors that should fit almost all common faucet sizes

Q: What is the difference between LeveLuk’s electrolysis cell and those of other companies?
A: Electrolysis of water requires high quality electrolysis plates, and the size, thickness, and number of the plates becomes crucial in maintaining durability. The “double cross line” method(13) used by other companies has the appliance’s overall durability in mind. In these appliances, two small electrolysis cells are used in turn to provide resting time, but this limits the volume of water than can be produced at one time. LeveLuk on the other hand, has five or seven electrolysis plates, the largest number in the industry, and while maintaining durability via their large surface area and thickness, they allow the appliance to produce large volumes of water (maximum Kangen Water®: 0.8-2.0 gallons/minute).
Every function, such as supplying voltage according to switching of the pH setting and producing highly acidic water in the same electrolysis cell, is carefully monitored by the microcomputer. It ensures that the appliance can be used safely for a long period of time. We recommend that you produce “beauty water” once a day for at least three minutes to improve the appliance’s durability.
Notes:
(13) Double cross line method – Also referred to as the auto cross changer method. An electrolysis system where the appliance is equipped with two small electrolysis cells in order to enhance durability by alternating the cells with each water flow

Q: What if the appliance is leaking?
A: It is most likely that the ring (stopper) on the cartridge came off during transportation, or that you have forgotten to take off the O-ring(9) when replacing the cartridge. It is highly unlikely that the leaking has been caused by a mechanical fault in the appliance.
Notes:
(9) O-ring – Small, round rubber gasket that prevents leakage when connecting the various pipes to the appliance

Q: How do I use the spout stand?
A: Two types of water run through the LeveLuk machine, and Kangen Water® will be produced only when the two run at a fixed ratio. If the discharge hose is bent, or the stand is positioned higher than the bottom tip of the flexible pipe, acidic water cannot be produced properly. In turn, stretching the hose below the sink to collect water in a separate container will result in loss of Kangen Water®. In this case, please do not pull the spout stand to the bottom, but prepare a separate hose to collect water in the container. Please make it a daily habit to check the water using the pH testing solution and hydrogen bubbles

Q: How do you use the reset switch?
A: There is a square switch situated under the black cover on the front-left of the appliance. Please make sure to push this button (it should make a beeping sound) when you first set up the LeveLuk or when replacing the filter. This allows for the correct display on the monitor (liquid crystal display) of all the information stored in the LeveLuk microcomputer. This reset button must be pushed in order for information to be displayed on the LCD screen. It notifies the user when there is too much or too little water, sets off an alarm when heated water passes through by mistake, and informs you to monitor the water flow. By using the reset switch correctly on the LeveLuk, you insure the delivery of safe and healthy water

Q: How many years does the electrolysis cell remain effective?
A: The electrode plate in LeveLuk’s electrolysis cell is thicker and larger than other companies’ products. The appliance is designed this way in order to increase electrolysis capacity and durability. Another important reason is to guarantee the production of maximum volumes of water. The electrode plates are made of the very highest-quality titanium, plated with platinum. Needless to say, due to this choice of materials, the electrode plates are completely rustproof. The electrolysis cell is to a water production appliance what the engine generator is to a car. We can recommend our products with the utmost confidence because we use only the best materials. Our electrolysis cell and control (PCB) (10) secures a high ORP (11), and produces safe, healthy and delicious water. The automatic cleaning mechanism ensures that the electrolysis cell is always clean, and it should last 15 years.
Notes:
(10) Control PCB (Print Circuit Board) – A board comprising print circuits that manage various data related to the appliance. Hi-tech components/condenser also built in.
(11) ORP (Oxidation Reduction Potential) – Electrical potential needed to reduce or slow down rusting and decay (oxidization). This process is also known as deoxidization. ORP is measured in terms of negative mVs. The ideal ORP level for the human body is said to be between -150mV and -400mV

Q: What should I do when I notice a built-up of clusters in my water?
A: Small amounts of minerals are found in unpurified water (tap water/sewage water). During electrolysis, minerals become concentrated on the minus side of the electrolysis circuit, causing clusters to attach to the electrode plate. LeveLuk can remove the clusters by reversing the voltage, but sometimes these clusters fall off naturally. When you pour this water into a stainless container or glass, the clusters stick to the bottom and sides. It is difficult to remove these clusters by scraping with metallic objects, etc. Instead, please pour vinegar into the container and leave it for 12 to 15 hours. You could substitute citric acid(12) for vinegar if you like. These clusters are not harmful even if consumed, so please do not worry.
Furthermore, if you set the machine on beauty water (acidic water) , and let the water run for two to three minutes, you can decrease the amount of minerals significantly. Please clean containers that you put Kangen Water® in at least once every three months by the above mentioned method.
Notes:
(12) Citric acid – Citric acid is extracted from apples. It has the ability to dissolve clusters of minerals such as Ca and Mg. An ideal and safe way of cleaning water production appliances is to circulate citric acid through the appliance

Q: How is the machine cleaned?
A: LeveLuk has an automatic cleaning system. The amount of minerals in the supply water, such as Ca and Mg can vary greatly, and mineral clusters inevitably stick to the electrode plates. They can be broken off, however, easily by reversing the electric current (switching the +,-polarity). Mineral clusters attached to the electrode plate decrease the electrolysis capacity of the appliance, resulting in a failure to produce primary Kangen Water®. The amount of minerals attached to the electrolysis cell varies according to the quantity of minerals in the tap water.
LeveLuk’s automatic cleaning mechanism is activated for 20 seconds when continual electrolysis reaches 15 minutes. When using LeveLuk in areas where the water has a high mineral content, change the setting to “beauty water” (2nd from bottom) and turn on the tap slightly so the water is running gently. This will reverses the electric current and remove the crystals in the electrolysis cell after 2-3 minutes. Changing the setting to “beauty water” once a day for 30 seconds is another way to clean the electrolysis cell. The cleaning function is necessary to maximize the life span of the electrolysis cell.

Q: What if there’s no cartridge replacement notice even after a year?
A: The display screen on the LeveLuk will notify you when the total volume of water produced reaches 1,500 gallons. The microcomputer controls this notification mechanism, please make sure to press the reset switch to activate the microcomputer when you put in a new filter. The reset switch is located on the top right of the cartridge section (inside the black cover on the left). Please press it until it beeps. The microcomputer controls other information for the LeveLuk as well, which is why it is critical to remember to press the reset button

Q: How does the automatic draining system work?
A: LeveLuk is equipped with an automatic water-draining system that prevents contamination and proliferation of germs in residue water. The automatic water draining system is activated once the water stops. It takes approximately 30 seconds for all water in the electrolysis cell, water purification cartridge, and all channels to be drained through the hose (grey). Please note that the automatic water draining system is activated when the water level drops, and positioning the spout higher than the base of the appliance for any reason (pooling of acidic water in the tank, hanging the hose from a rack because of its length) may result in a failure to discharge residue water. Leaving water behind may cause problems with taste and smell. Please be sure to have the spout hose lower than the appliance before turning the tap off

Q: What are the changes to the Kangen Water outlet as a result of switching water production mode?
A: Electrolyzing water produces Kangen Water® (alkaline) on the negative pole and acidic water on the positive pole. LeveLuk is designed so that the flexible pipe attached to the top is connected to the negative electrolysis cell, while the discharge (gray) hose, attached to the base of the LeveLuk, is connected to the positive electrolysis cell.
For this reason, Kangen Water® and strong Kangen Water® comes out of the flexible pipe, and acidic water and strong acidic water comes out of the discharge hose. Of the four production modes, when the appliance is set on the “beauty water” mode, the electric current is reversed, as it is done for cleaning, so acidic water comes out the flexible pipe and Kangen Water® comes out the discharge hose. This is the only time the waters are discharged on the opposite ends. Since the acidic mode reverses polarity, it has the effect of breaking off calcium crystals attached to the negative pole and can be used as a manual cleaning mode

Q: Can Kangan water systems be used globally?
Yes. When using LeveLuk, it must be adjusted to the particular voltage (110V-240V) and water quality of the respective country. Since there are few countries where you can drink tap water straight from the tap, and many countries where the water has extremely high calcium content, we recommend selecting a filter that suits the country. Many laws must be taken into consideration for exporting and importing goods, but in general individual use should not be an issue

Q: Are there any cautions regarding the use of LeveLuk in cold regions?
A: LeveLuk is designed for use anywhere, but cold districts especially must be aware how to freeze-proof the device during the winter. When you turn off the water, the LeveLuk activates the automatic water draining system and drains the remaining water through the gray hose, thereby ensuring that no water is left in the appliance. Although there have not yet been any reports of accidents or breakdowns caused by freezing, if acidic water is left in the tank intentionally by lifting the hose or if the hose is positioned higher than the bottom of the LeveLuk due to space constraints, the automatic water draining system will not operate, and the remaining water may freeze, leading to accidents. Be sure to keep the hose lower than the base of the LeveLuk when turning off the water flow.

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